How do I place an order on KentDO™ Mom & Baby?
Simply choose your favorite mom or baby essentials, add them to your cart, and complete the checkout process. Once your order is confirmed, you’ll receive an email with all order details and tracking updates.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Discover.
All transactions are securely processed, and your payment details are never stored on our servers.
👉 To pay without a PayPal account:
- On the checkout page, select “More payment options.”
- Choose “Pay with Debit or Credit Card.”
- Select “Check out as guest.”
- Enter your payment details and complete your order securely.
Can I change or cancel my order?
We process orders quickly! Please contact us within 12 hours after placing your order if you need to make changes.
Where does KentDO™ Mom & Baby ship?
We currently ship worldwide — including the U.S., Canada, Europe, Australia, and more.
How long does shipping take?
- U.S.: 15–20 business days (Free shipping).
- Other countries: 15–30 business days depending on location.
📌 Delivery times may vary due to customs clearance or local postal delays.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to follow your package in real time.
Can I return a product if I change my mind?
We do not accept returns due to personal preference or change of mind.
What if my item arrives defective or damaged?
If your item has a manufacturer defect, shipping damage, or incorrect delivery, please contact us within 7 days of delivery with proof (photos/videos).
✅ If approved, we’ll send a free replacement — no return required.
✅ If the issue is minor but the product still works, you can choose between:
- A discount voucher (up to 35% based on issue severity), or
- A replacement (shipping cost covered by customer).
How long does it take to receive my refund?
Approved refunds are processed within 10–15 business days to your original payment method.
Processing time may vary depending on your bank or payment provider.
Are KentDO™ Mom & Baby products safe and high-quality?
Absolutely! We carefully select tested, safe, and parent-approved products designed for everyday use. All items meet our quality standards for durability and comfort.
Do products include instructions?
Yes. Every product comes with a clear user manual. If you need further guidance, feel free to contact our support team.
Do you offer product warranty?
While we don’t offer extended warranties, if a product has manufacturing defects within 14 days, we’ll replace or refund it immediately.
How can I get discounts?
Join our KentDO™ Mom & Baby newsletter for exclusive offers, limited-time deals, and parenting tips.
Can I use multiple discount codes?
No — only one discount code can be applied per order.
I forgot to apply my discount code. Can I add it after checkout?
Unfortunately, once an order is placed, discount codes cannot be added retroactively.
How can I contact KentDO™ Mom & Baby?
📩Email:support@kentdomombaby.com
📞 Phone: +1 (804) 999-9893
When can I expect a reply?
Our support team responds within 24–48 business hours, Monday through Friday.
