Refund policy
KentDO™ Mom & Baby Return & Refund Policy
At KentDO™ Mom & Baby, your satisfaction and peace of mind are our top priorities.
We understand that shopping for your little one requires trust and care — that’s why we offer a 30-Day Satisfaction Guarantee to ensure every purchase is worry-free.
1️⃣ Eligibility for Returns
We gladly accept returns under the following conditions:
✔ Items must be unused, unopened, and in their original packaging.
✔ Returns must be initiated within 30 days of delivery.
✔ Proof of purchase (order number or confirmation email) is required.
🚫 Non-returnable items:
- Gift cards.
- Items damaged due to misuse or not in their original condition.
2️⃣ Refund Process
Once your return is received and inspected, we’ll send you an email notification to confirm your refund approval.
✔ Approved refunds will be processed within 5–7 business days to your original payment method.
✔ Refund timing may vary depending on your bank or payment provider.
3️⃣ Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at support@kentdomombaby.com with photos or videos as proof.
We’ll send a free replacement or full refund, depending on your preference.
4️⃣ How to Start a Return
To start a return, simply email us at support@kentdomombaby.com with:
- Your order number.
- The product name.
- A short description of the issue (with photos if applicable).
Our support team will respond within 24–48 hours to guide you through the return process.
5️⃣ Our Commitment
At KentDO™ Mom & Baby, we stand behind every product we sell.
Your comfort and your baby’s well-being are at the heart of everything we do — because motherhood should be joyful, not stressful. 💕
